FAQs

Are your tours disability accessible?

Are you NDIS Registered?

Are support and assistant animals allowed?

Can children come on your tours?

Is there a seniors discount?

Are your prices per person?

Do I have to make a seperate booking for everyone in the party?

The tour times do not suit me, do you have alternative times?

How do I make a booking?

How do I pay?

Will there be other people on the tour?

Are bathroom facilities available?

Do you have special discounts for groups?

What is your cancellation policy?

I would like to book Sunset Steps but there is no link?

My question was not answered, what do I do?

Are your tours disability accessible?

I strongly encourage and support everyone to be outside and active regardless of perceived ability. All tours by Emma Walton Guiding are open to any member of the public. I do request that those with extra requirements convey these to me at time of booking. This will allow me to ensure your comfort, safety and enjoyment during the tour. If you have a higher level of need, I would recommend booking a private tour (please contact me for a negotiated discount). I would be more than happy to develop a plan with you to ensure your needs are being met.

Are you NDIS Registered?

I am not currently registered with the NDIS. Applications to register with the NDIS are currently closed but will reopen on 1st July 2019. If you self-manage your NDIS plan I am more than happy to deliver a service that compliments your plan.

Are support and assistant animals allowed?

Support and assistant animals are very welcome. If the tour is conducted in a QPWS managed area (i.e. Girraween or Main Range National Parks) please ensure that your support or assistance animal can comply with the operational policy, “Assistance animals in QPWS managed areas“. If you have any questions, queries or concerns please contact me.

Is there a seniors discount?

Yes, those with a valid seniors card are eligible for 5% off their booking. Use the discount code: “SENIORS-EWG” when booking to claim your discount.

Can children come on your tours?

Children of all ages are very welcome on any of my tours. However, those under the age of eighteen must be accompanied by a responsible adult. I possess a current working with children’s check (Queensland Blue Card).

Are your prices per person?

Prices listed are per booking. A single booking can be for either a person, couple or a family group.

Do I have to make a seperate booking for everyone in the party?

Only one booking is required per party as long as your party can be defined as, “a person, couple or a family group “. If your party does not fall within this definition you will be required to make additional bookings. However, please contact me to discuss your options.

The tour times do not suit me, do you have alternative times?

If the regular tour times do not suit you, you can book a private tour at the time most suited to you. Private tours are also exclusive to you and your party. Please note that private tours are charged at a higher rate.

How do I make a booking?

You can book online (https://emmawaltonguidingbook.as.me) or over the phone (+617417626569).

How do I pay?

If you book online, the booking page will prompt you to pay via credit card or paypal. If you have not booked online, you can pay with: cash, credit card (in person or over the phone) or cheque. Alternatively, you can request an invoice.

Will there be other people on the tour?

If you have booked a regularly scheduled tour then there may be other people in attendance but group numbers are capped. If you want to ensure you are the only party in attendance, you will need to book a private tour.

Are bathroom facilities available?

Bathroom availability is dependant on the location of the tour. In general, there will be bathroom facilities available at the beginning and end of the tours.

Do you have special discounts for groups?

Yes, if a group consists of ten or more people you are eligible for a special rate. You can either complete this form or call on +61417626569.

What is your cancellation policy?

If you cancel within 24 hours of a tour, you will be charged 50% of the original fee. This fee is waived in exceptional circumstances. If you do have to cancel or post-pone, please let know at the earliest opportunity.

I would like to book Sunset Steps but there is no link?

Currently, Sunset Steps is only available to those staying at 31therocks. When you book your accommodation, you can request the ‘Sunset Steps’ experience and they will book this for you. The price of ‘Sunset Steps’ is not included in the price of your accommodation.

My question was not answered, what do I do?

If your question has not been answered , please contact me via any of the following options: contact page, email (emmajane@emmawaltonguiding.com), phone (+61417626569) or facebook.